At Carty Buk, we want to make your shopping experience as smooth as possible. If you need assistance, please refer to the common topics below or reach out to us directly.
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number on our courier partner’s website to see the real-time location of your package.
We offer competitive shipping rates across Pakistan. Delivery charges are calculated at checkout based on your location and the weight of your order. Keep an eye out for our "Free Shipping" promotions on orders above a certain amount!
If you need to change or cancel your order, please contact us at cartybuk@gmail.com within 12 hours of placing it. Once an order has been processed or shipped, we may not be able to make changes.
Your satisfaction is our priority. If your product arrives damaged or defective, please email us a photo of the item and your order number within 24 hours of delivery. We will investigate and arrange a replacement or refund as per our policy.
For any other queries, feel free to reach out:
Email: cartybuk@gmail.com
Response Time: 24 to 48 hours.
